Ticket glitch briefly leads to long lines at Swartz Bay ferry terminal
Long lines were seen leading to the Swartz Bay ferry terminal Tues., May 21, 2019. (BCFerries)
CTV Vancouver Island
Published Tuesday, May 21, 2019 8:30AM PDT
Last Updated Tuesday, May 21, 2019 8:32AM PDT
There were reports of long lines and frustration at BC Ferries' Swartz Bay Terminal due to an issue with ticket processing.
The company advised travellers early Tuesday that the delays were being seen at both vehicle and foot passenger booths.
"The IT department has been engaged and is investigating the issue," BC Ferries said on its website. It issued an update just before 8:30 a.m. that said the ticket issue had been resolved and that booths were now functioning normally.
Some travellers reported the point of sale system used to accept debit and credit cards were down, causing long lines at ticket booths.
BC Ferries said several sailings to and from Swartz Bay were delayed as a result "in order to load as many customers as possible."
Hourly sailings were scheduled up until 3 p.m. Tuesday to accommodate long weekend traffic.