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FAQ

Frequently Asked Questions

IMPORTANT CHANGE TO ACCESSING CTV2 VICTORIA:

After midnight on April 28, 2019, a government mandated transmitter update will take place to free up space in the spectrum to accommodate wireless. This means that CTV2 Victoria’s Channel 23.1 must change its signal frequency. Viewers using over-the-air rooftop or indoor antennae will need to re-scan their television channels to restore CTV2 Victoria service.

Follow these easy steps: 

  • Click “Settings” or “Menu” on your remote control
  • Go to the “Channel” tab
  • Select “Auto Channel Program”

This will scan your channels and will restore your access to CTV2 Victoria.

If you watch CTV2 Victoria via direct-to-home satellite, cable, or Bell Fibe, this change will not affect you.

For more information about these Over-The-Air Changes, please check our Frequently Asked Questions.

We appreciate all of our viewers, and are available to assist you in ensuring you do not experience loss of reception to CTV2 Victoria.

Please email Victoria.engineering@bellmedia.ca with any additional questions. 

Q: What is CTV Vancouver Island’s contact information?

Our headquarters are located in downtown Victoria.  You can find us at the corner of Broad Street and Pandora Avenue across from Victoria’s City Hall. 

1420 Broad Street
Victoria, B.C. V8W 2B1
Main switchboard: 1-888-244-2484
Local Calls: 250-381-2484
Fax: 250-381-2485

Click HERE for additional contact information.  Click HERE for a map. 

Q: I've got a News Tip!  How do I tell you?

Q: Are you on social media?
We sure are!   Follow us on any or all of these platforms:

Q: On what channels can I find CTV Vancouver Island/ CTV Two?
You can find us on Shaw cable 12 (SD) and 212 (HD), Bell TV 256 (SD) and 1154 (HD), Telus 9102 (SD) and 102 (HD), Keta Cable 389.   We are also available in HD Over-The-Air (via Antenna) on Channel 23 in Greater Victoria, or Channel 17 in Greater Vancouver.  

Q: Why do I hear CTV personalities on CFAX1070, and see these radio personalities on CTV NEWS?
CTV and CFAX is one big happy family under the Bell Media group! Not only are we in the same building and drink from the same coffee pot, we work together so we can share the most current news and community information with our viewers and listeners across platforms.      

Q: I would love to work at CTV.   How can I find out about any jobs?
All open positions at CTV Vancouver Island, or any other properties of BellMedia can be viewed by clicking on "Careers" at the bottom of our home page. Please note a demo tape must accompany all applications for Reporter, ENG Camera, or Creative Producer positions.

Q: How do I enter a CTV Vancouver Island Contest?
To enter a contest: You must be legal age and resident of British Columbia to win a prize. Please read the full contest rules and regulations that is part of the individual contest.  You must have not won a prize with CTV Vancouver Island in the past 90 days. If you have won, you must wait after 90 days to be eligible to win again.

Q: How can find out if I won a contest?
If you have won a contest, you will be notified by the CTV Promotions Department.  You will need to answer some questions to officially qualify as a winner.

Q: Where can I pick up my prize, if I'm the contest winner?
Contest winner(s) can pick up prizes from CTV Vancouver Island at 1420 Broad Street in Victoria, BC between the hours of 9 AM and 4 PM (PST) Monday to Friday, excluding statutory holidays and weekends.
 
Q: Can I find local news stories that aired earlier in the week online?
Absolutely -- just type key words into the search box at the top of the page. In addition, many of our feature segments are also displayed online. After a month, those stories will be archived forever on the site.

Q: Where do I send a news tip/story suggestion?
Email islandcontactus@ctv.ca. You can also call our assignment desk at 250-414-6510.

Q: I have a great photo/ drawing for Weather Watchers.   How do I send this in?
Great!  We love showing off your photos and art.   For photos, email islandweather@ctv.ca along with a brief description of where the photo was taken, who snapped it and your contact information. The photo should be in the .jpg file format and be under 4 MB in size. Drawings can also be emailed to islandweather@ctv.ca – be sure to include the artist’s name, age (for kids) and contact information so we can let you when we plan to show it on air. 

Q: Why was my favourite show cancelled?
There are several reasons: end of the program's relevance; network production cancellation or low viewership.

Q: Why did CTV change the time/day that my favourite program airs?
A change in time or day of when your favourite program airs may be related to a network change, an audience profile adjustment, or a programming conflict with another current CTV show.

Q: Will my program/episode be repeated?
From time to time programs and episodes may be repeated. While we understand this may be frustrating for viewers it is important to keep in mind that most prime time series only produce between 22 and 24 episodes per year -- necessitating repeats at some point throughout the season. Repeated episodes also give viewers a chance to catch up on episodes they might have missed. Please check the program list at www.ctv.ca or your TV Listings.

Q. Why does the TV Listing not match with what you aired?
We hate when that happens, just as much as you do. The printing deadlines are often several days out and we were unable to make a late programming change to the print media. For your most current CTV program schedule, please check program list at www.ctv.ca.

Q: How do I turn off a voice on my television that describes the action shown on the program?
What you are hearing is called Descriptive Video (DV). This service is helps visually impaired viewers better understand what is on their screens, similar to closed captioning for the hearing impaired. Descriptive Video can be turned on or off through your television by adjusting the Secondary Audio Program (SAP). You may have to consult your television manual to access this feature.