Calgary 911 employee charged with breach of trust

Police vehicles at Calgary Police Service headquarters in Calgary, Alta., on April 9, 2020. THE CANADIAN PRESS/Jeff McIntosh

Calgary police say a City of Calgary 911 employee has been charged following an investigation into the unauthorized disclosure of confidential information.

Police say the investigation began in January after allegations that sensitive information was being accessed and shared outside authorized channels.

Investigators allege the accused used her position to access and distribute confidential emergency communications information to an unauthorized individual between July 2023 and January 2024.

Police say a search warrant was executed in March, and electronic devices were seized.

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According to investigators, the information included screenshots of computer-aided dispatch events, dispatcher communications and sensitive personal information related to members of the public involved in emergency incidents.

Police say no other Calgary 911 employees are believed to be involved.

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“Members of the public trust that the personal information they provide during emergencies will be protected and used only for legitimate operational purposes,” Staff Sgt. Damien Pearson of the Calgary Police Service sensitive investigations unit said in a statement.

“Alleged actions that compromise that trust are taken seriously and investigated thoroughly,” he added.

Jessica Lynn Nelson, 43, is charged with one count of breach of trust by a public officer.

She is scheduled to appear in court on Aug. 28.