‘Immediately stop using’: Health Canada announces Canada-wide recall for steam cleaner, citing a burn hazard

Dupray Neat Steam Cleaner recalled due to burn hazard. (Health Canada)

Health Canada has announced a national recall for a steam cleaner due to a potential burn hazard.

The recall alert, published Thursday, says the Dupray Neat Steam Cleaner – a lightweight, portable home steam cleaner that can be used on several household surfaces – can pose a risk of serious injury or burns to users or bystanders.

“When the steam cleaner’s boiler is overfilled, extensively corroded, and the pressure release valve (boiler cap) also malfunctions, the boiler can rupture,” the recall alert says.

The recall impacts products with the model number DUP020WNA, bearing batch/date numbers 0118-01 through 0425-05, which can be found on the product labels on a sticker at the base, in the format MMYY-XX, with XX representing a two-digit number or letter code, the recall alert adds.

“Units bearing batch/date codes 0525-XX and later are not impacted by the recall,” the notice reads.

The company has received 15 reports of boiler ruptures as of Jan. 20, including four reports of injuries including minor burns, bruises, lacerations, and a broken wrist, and at least seven reports of minor property damage.

“Three of these reports originated in Canada and 12 originated in the United States,” the recall notice says.

The company has sold around 97,000 units of the affected product in Canada, and around 650,000 in the U.S., between April 2018 and December 2025, the recall alert says.

Health Canada notes that this is a joint recall with the U.S. Consumer Product Safety Commission (CPSC) and Dupray Industries Inc.

Consumers are advised to “immediately stop using” the recalled product, and contact Dupray for a free replacement boiler cap.

For additional information, customers can contact Dupray by email at [e-mail] or visit Dupray’s website.