Saanichton mother waited an hour and 40 minutes to hear back from ambulance dispatch
Erin Booth was grocery shopping last Sunday evening in Sidney, when suddenly she felt intense pressure in her head and weakness in her body.
“Over a matter of three seconds, I completely lost hearing,” Booth said. “Everything went silent.”
When she called 911 and requested an ambulance, she was told it would be a long wait. After half an hour waiting for an ambulance dispatcher to take her call, she hung up — because by the she’d already arrived at Saanich Peninsula Hospital by taxi.
Staff at the grocery store helped her call the cab. It was a last resort while she was on hold, but it turned out to be the right call. She didn’t hear back from ambulance dispatch until she was being prepped for a CT scan at the hospital an hour and 40 minutes after her initial call.
“This is completely unacceptable,” said Booth Thursday, recounting the incident and how long it it took for her to connect with ambulance dispatch.
“I’d heard inklings of wait times, but had no idea of the severity.”
Troy Clifford is the head of the union for ambulance paramedics and their dispatchers. He agrees with Booth that it’s clearly a unacceptable wait.
“That just breaks my heart,” said Clifford. “I just can’t imagine her situation that she had to wait that long.”
It’s just the latest story of someone on Vancouver Island waiting too long after calling for an ambulance. In August, 72-year-old Parksville resident Harry Charles Blakey died of a heart attack after waiting half an hour on hold.
The province committed this summer to hiring 30 new dispatchers and additional paramedics across B.C. after criticism of slow responses during the heat dome. That process is underway, and is one Clifford calls a good start, but not enough.
“Nobody should have to wait on hold in their time of emergency,” he said.
There's been an average of approximately 2,000 calls a day in B.C. for ambulances this month — about 500 more per day than usual.
On Tuesday, Health Minister Adrian Dix said the addition of 30 new dispatchers in B.C. should be enough to handle the current call volumes.
“That's a very significant increase in the number of dispatchers and that's going to help significantly,” said DIx.
Clifford disagrees, and says determining how many more are needed is job one.
“I think that’s really our top priority right now: assessing what our needs are, so that we meet those demands.”
After her experience this past weekend, Booth agrees.
“It could be you, tomorrow, that needs to place this call,” she said. “That’s why this is so important.”
CTVNews.ca Top Stories
BREAKING Toronto Raptors player Jontay Porter banned from NBA
Toronto Raptors player Jontay Porter has been handed a lifetime ban from The National Basketball Association (NBA) following an investigation which found he disclosed confidential information to sports bettors, the league says.
'$6.66 per day': Advocacy groups disheartened by funding in budget for disability benefit
Advocacy groups across Canada are expressing widespread disappointment about the amount of funding earmarked in the 2024 federal budget for the long-awaited Canada Disability Benefit.
BREAKING Former Air Canada employees among suspects identified in gold heist at Pearson airport: police
Police say one former and one current employee of Air Canada are among the nine suspects that are facing charges in connection with the gold heist at Pearson International Airport last year.
Earthquake jolts southern Japan
An earthquake with a preliminary magnitude of 6.4 hit southern Japan late on Wednesday, said the Japan Meteorological Agency, without issuing a tsunami warning.
MPs summon ArriveCan contractor to the House to be admonished in rare parliamentary display
Enacting an extraordinarily rarely used parliamentary power, MPs have summoned an ArriveCan contractor to appear before the House of Commons on Wednesday afternoon to be admonished publicly for failing to answer their questions.
opinion Don Martin: Gusher of Liberal spending won't put out the fire in this dumpster
A Hail Mary rehash of the greatest hits from the Trudeau government’s three-week travelling pony-show, the 2024 federal budget takes aim at reversing the party’s popularity plunge in the under-40 set, writes political columnist Don Martin. But will it work before the next election?
Gas prices across Ontario expected to climb to levels not seen since 2022, analyst says
Ontario is going to see a big jump at the pumps later this week as gas prices in the province hit levels not seen in nearly two years, according to one industry analyst.
Ancient skeletons unearthed in France reveal Mafia-style killings
More than 5,500 years ago, two women were tied up and probably buried alive in a ritual sacrifice, using a form of torture associated today with the Italian Mafia, according to an analysis of skeletons discovered at an archeological site in southwest France.
Paul McCartney and John Lennon’s sons have released a single together
A new Lennon and McCartney collaboration is the last thing anybody expected.