Outage resolved at airport border inspection kiosks: CBSA

Travellers rush towards the Air Canada departure gates at Pearson International Airport in Toronto on Saturday, Aug. 16, 2025. THE CANADIAN PRESS/Sammy Kogan

An outage affecting inspection kiosks at “some Canadian airports” has been resolved, authorities said Friday, attributing the issue to maintenance work.

“Service has been restored. We thank travellers for their cooperation and apologize for any inconvenience experienced,” read a post on X by the Canada Border Services Agency (CBSA).

It was the third kiosk outage affecting Canadian airports in recent weeks. Technical problems — not a cyberattack — put inspection stations offline in late September, leading to backlogs on commercial processing and at some ports of entry, according to the CBSA. The agency vowed to provide a report to the public safety minister within 30 days.

Another outage was reported on Oct. 2, also affecting border inspection kiosks.

‘We do have legacy systems,’ said CBSA president

Speaking at an event in Niagara Falls, Ont., CBSA president Erin O’Gorman addressed Friday’s outage.

“We work with our partners relentlessly. We do have legacy systems. We do have contingency plans, but it’s not acceptable that they go down,” she said. “We are working with our partners to make sure that … when they do, that we are ready to put them back up again.”